Show Notes
Training for person perception and communication needs the same rigor and status as “hard skills training”
This episode’s guest is Danielle Blanch Hartigan, PhD, MPH who is social scientist with interdisciplinary research and teaching interests in psychology and public health. Her research, broadly defined, aims to understand how psychological constructs influence the powerful relationship between healthcare providers and patients to foster patient-centered care and to improve patient perceptions of their care.
Today we talk through
- What empathy is in clinical interactions
- How empathy shows up for different participants of the healthcare interaction
- How we define empathy
- Why we shouldn’t use the term “soft skills”
- Empathy and non-verbal communication are “hard skills”
- How the use of empathy is valuable for pain relief
- The behaviors we should be training to bring more empathy to our practice
- How non-verbal information is perceived
- How we use verbal and non-verbal information to make judgements about each other
- Why we should discuss non-verbal behavior with our patients, and why it doesn’t always matter if we get it wrong
- How we can get better at our non-verbal behaviors
- Why you should make a list of questions you can use to dig deeper
- Some of the communication challenges and opportunities that come with telemedicine
If you enjoyed this episode and want to dive deeper into learning these skills with likeminded health professionals then you’ll want to consider joining the Art of Healthcare Team
