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The Art of Healthcare

Exploring the human side of healthcare. Practical conversations with experts to help us connect better, show up better, and understand ourselves and our patients better.

Latest Episodes

Building vulnerability into your practice

Episode 6

August 29, 2021

Building vulnerability into your practice

Connecting with our patients is often the hardest part of our job as health providers.   Often the pathology is straightforward but we just can't seem to be able to communicate with the person in a way that elicits a positive change.   My mate Heather Watson reckons that to improve that connection we need to be more vulnerable. She joins us today to talk about how to build vulnerability into our practice, and our lives.   We talk through What vulnerability is in a Healthcare interaction  What can happen when we practice with vulnerability  The barriers that pop up if we aren't vulnerable Fear of being wrong Fear of blame Iterative process in health improvement  Being creative and curious in practice Starting to understand yourself better Actually SEEING your patients and their challenges, not just their diagnosis ...

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00:35:05

What's your real value?

Episode 5

August 22, 2021

What's your real value?

We all got into Healthcare to help people, and we do get to help a lot of people.   AND   A challenge for a lot of Healthcare professionals is that we don't understand the value that we deliver to our patients and clients. We undervalue ourselves, and in turn are undervalued by others - which makes us grumpy.   We all need to start to understand the value that we can provide to patients. This value isn't just in a monetary sense, although it's often easiest to think about it that way.   Victor Ahipene joins us to help us understand and articulate our value whether patients pay you, or you get funded by insurers or through the public system. It's great for us, and plays a huge role in how we connect with our patients and how we can assist them to get better.   We talk through Why being a "people person" isn't enough to really connect with a patient What primary rapport is, and what secondary rapport is Why you don't need to ask someone about their cat Different ways you can think about your value Why you're doing your patients a disservice if you don't value your skillset Why you are an "expert" How to set and meet expectations  Why practice doesn't actually make perfect ...

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00:37:44

Is healthcare curable?

Episode 4

August 15, 2021

Is healthcare curable?

Anyone who has worked in healthcare long enough will recognise that there are parts of it that leave a bit to be desired, parts of it that are slightly broken, parts of it that are a bit sick.   BUT can they be cured?   Travis Christofferson is a health researcher and author of "Tripping over the truth" "Ketones, the fourth fuel" and "Curable"   With that last title, Travis investigates some of the areas that are broken, and some of the ways we can "cure" the healthcare system. Strap in as we chat through - Why we get into trouble if we soley rely on intuition - That we're not as rational as we think we are - How bias shows up in our decision making - The incentives we respond to, even when we think we aren't - How we can apply checks and balances to our intuition going awry - Capping the downside of health problems - What best practice is and how we can find it - Moneyballing Medicine - Advanced healthcare for the future - Solving Zebra problems - DIY fecal transplants  - And how to think differently for the greater good ...

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00:45:33

Questioning our conditioning

Episode 3

August 08, 2021

Questioning our conditioning

Emma Webb is the founder of Studio Atawhai which offers Māori cultural safety training for health professionals. Creating a safe space for conversations about race in an online webinar format, she is a physiotherapist, and is passionate about Maori health development here in New Zealand.   In this conversation we talk about; - trying to understand the health problem in the context of the patient's life - making positive health impacts through opening up new health possibilities - the conscious and unconscious limitations placed on us - questioning what we were taught - some of the barriers we face to doing great work - learning from indigenous health practices - the danger of people and systems who think the same way we do   Hope you enjoy ...

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00:45:09

The neuroscience of resilience

Episode 2

August 01, 2021

The neuroscience of resilience

Patients come to see us in the middle of a health challenge. Their resilience is tested as they try to navigate it, and often ours is too.   This week we're joined by Golnaz Tabibnia, an affective neuroscientist at UC Irvine studying self-regulation in adults and author of the fantastic paper "An affective neuroscience model of building resilience in adults"    We'll chat through - The simple three route model of building resilience in adulthood - The neuroscience behind each of the pathways - Examples of strategies that activate each of the pathways - Why we should be attempting to cope, and the multiple benefits that has - One of the ways that stress makes it harder to recover your health - Why just doing one positive thing can have many benefits - How to switch off your default mode network - How to watch for hidden opportunities to build resilience   The full paper can be found here https://www.sciencedirect.com/science/article/abs/pii/S0149763420304085 ...

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00:39:41

Our Language shapes our landscape

Episode 1

July 24, 2021

Our Language shapes our landscape

Most people don't speak medicine   This is a problem for us Health professionals because we've been trained to only speak medicine. This can unwittingly lead to a disconnect between us and our patients making healthy progress so much more difficult.   We're joined by Rachel Callander to help us bridge this divide - and #hottip it's up to us to do it, NOT our patients.   Rachel is a sought after healthcare communication trainer and speaker who comes from a place of lived experience    We cover off - Why it's difficult for us to explain health concepts simply - Untraining our learnings - Identifying our fear in communication - Communicating for understanding (our own and our patients) - Communicating for progress - How to shift from jargon to empowering communication   ...

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00:35:50