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The Art of Healthcare

Exploring the human side of healthcare. Practical conversations with experts to help us connect better, show up better, and understand ourselves and our patients better.

Latest Episodes

How to challenge a Nocebo belief without destroying your therapeutic relationship

November 22, 2021

How to challenge a Nocebo belief without destroying your therapeutic relationship

Nocebo beliefs are those beliefs that a person holds around a particular treatment, diagnosis, or health challenge that lead them towards a negative outcome. There are a variety of reasons these beliefs exist. AND part of our role as health providers is to challenge these without destroying the therapeutic relationship we have with this person, because if we do that then we lose the change to help and may have created another nocebo belief in the process. Find out how to nudge that belief gently. For more information on the Art of Healthcare team and to jump on board head to https://team.artofhealthcare.nz/ ...

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00:17:54

Modern Slavery and Healthcare

November 14, 2021

Modern Slavery and Healthcare

Modern Slavery might not be a term many of us are familiar with BUT we need to be able to recognise it and take action as appropriate. I’m joined by Sarah Morse to understand what Modern Slavery is, and how we as healthcare providers might come across it. And it’s not just your boss being a dick and asking you to stay late repeatedly. Today we talk through; What modern slavery is Where we see it in healthcare The symptoms to look for How to respond appropriately That the human side of healthcare is where we all start from Empowering people to take action when they feel ready to Understanding context but not forcing your support onto your patient ...

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00:24:26

High Performance Healthcare

November 07, 2021

High Performance Healthcare

Can healthcare be high performance?….. Yes Should Healthcare be high performance?…… Most of the time What do you think about when you think about high performance healthcare? If you’re anything like the me who started out their healthcare career the first thing that pops to mind is probably a really high level of clinical skills. If I’m being honest it’s still often the thing that pops into my mind first because of the way the health system conditions us. Clinical skills are important but Liam Caswell joins us to discuss why you’ll never attain high performance if that’s all you focus on, and where true high performance comes from. The answers might surprise you (but after you’ve heard them you’ll probably say “Oh yeah, that makes sense”). This conversation covers a range of topics including Why we need support to achieve high performanceHow great healthcare teamwork is an artWhere social programming in healthcare holds us backSearching for our clinical identityThe importance of doing the inner workLooking after our mental healthThe power of hugsCreating psychologically safe workspacesStepping into leadership positionsWhat hold us back from seeking out leadership positionsWhy we shouldn’t focus on the HowCollecting all the certificatesWhy it’s dangerous to stay in our comfort zones ...

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00:40:23

Supported Self-Management

October 30, 2021

Supported Self-Management

When we are designing health programs, how often do we incorporate the lived experience of people who we are providing a service to? Less often than we should I’d wager. Both at the individual interaction level and across the wider health system. We’re the experts right? What we think is best, is probably best isn’t it? But health outcomes are getting worse, and the number of people suffering persistent health challenges seems to be exponentially increasing. Pete Moore, creator and coach of the Pain toolkit joins us to talk about supported self-management, and where we can bring the most value to the lives of our patients. Today we talk through What is supported self management?Why healthcare systems and teams need to include people with lived experienceWhere healthcare professionals can bring the most valueWhere healthcare professionals think they bring value – but actually don’tWhat we get wrongWhy operating as a team is so importantWhy healthcare systems need to focus on the upstream causesHow some healthcare providers make everyone else’s’ job harderWhy the self-management conversation needs to start on day 1 https://www.paintoolkit.org/ ...

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00:41:54

Clinical bravery and person centered care

October 24, 2021

Clinical bravery and person centered care

The future of healthcare is person-centered care! What does that mean? And how do we do it? It involves having some clinical bravery. Bravery to understand the philosophy of how we practice and stay true to it. Bravery relinquish clinical control to others Bravery to continually reflect on how we could do better Bravery to consider that we aren't the expert in this situation Claire Killingback (amazing physio name) joins us to discuss how she is shaping the physios of the future to practice this way, and how we can do it too.   In this chat we talk through; Setting up university physiotherapy program for physios of the future The philosophy of person centered care How person centered care is different from patient centered care Clinical bravery The role of systems and environments in shaping care The continuum of person centered practice Learning when to stop people Assessing as a narrative as opposed to a list The philisophical underpinnings of how you want to practice Using your philosophy to shape your career path Reconceptualising physiotherapy identities Letting go of control Understanding who the expert is Physiosplaining Reflecting on our practice ...

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00:44:51

Don't answer feelings with facts: frameworks for responding with empathy

Episode 13

October 17, 2021

Don't answer feelings with facts: frameworks for responding with empathy

Empathy is important. The research points to this, and we're told to be more empathetic. BUT How do we actually do that? Dr Laura Rock joins the podcast to have a conversation about empathy in real clinical practice. We talk through The power of stories for teaching The importance of listening to patient stories Why we should pay attention to the "small" stuff Reflective writing Training to look at problems from more than one perspective Why we shouldn't be afraid of people crying The reasons emotions are scary for health professionals The problem with suppressing emotions Understanding how we add emotional load to patients The GIVE framework for empathy The Ask - tell -ask framework for an empathetic response Expert parenting strategies How we can perform better as healthcare teams How we can communicate better as healthcare teams ...

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00:49:03