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The Art of Healthcare

Exploring the human side of healthcare. Practical conversations with experts to help us connect better, show up better, and understand ourselves and our patients better.

Latest Episodes

Expanding our healthcare beliefs

January 16, 2022

Expanding our healthcare beliefs

How have your beliefs about the healthcare you deliver evolved over the time you’ve been practicing? What’s shaped that evolution? How do you try to consciously evolve your beliefs? Do you spend too much attention on the doing side of health that you miss the being side of health? Mark Stolow, CJO of Huddol had a deep conversation with me about these questions and many more. And don’t worry, it wasn’t just questions, he offered up some great practical ways that we can answer them in our own practice. In this episode we talk through Healthcare is the art of honouring our state of being in the world Our evolving understanding of health at our individual level Our evolving understanding of health at a collective level Improving health through improving ability to make sense of the world How health providers fit into the being side of health and the doing side of health Moving out of an either or mindset in regards to health Incorporating science into our broader understanding of the human experience There is no singular healthcare truth How to operate from an integral perspective in healthcare Baking a healthcare cake Letting go of old beliefs that are no longer helpful Why we shouldn’t just try and build a better mousetrap What is informing who I believe I am? If you enjoyed this episode and want to dive deeper into learning these skills with likeminded health professionals then you’ll want to consider joining the Art of Healthcare Team ...

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00:45:07

Empathy is a trainable skill

January 09, 2022

Empathy is a trainable skill

Training for person perception and communication needs the same rigor and status as “hard skills training” This episode’s guest is Danielle Blanch Hartigan, PhD, MPH who is social scientist with interdisciplinary research and teaching interests in psychology and public health. Her research, broadly defined, aims to understand how psychological constructs influence the powerful relationship between healthcare providers and patients to foster patient-centered care and to improve patient perceptions of their care. Today we talk through What empathy is in clinical interactionsHow empathy shows up for different participants of the healthcare interactionHow we define empathyWhy we shouldn’t use the term “soft skills”Empathy and non-verbal communication are “hard skills”How the use of empathy is valuable for pain reliefThe behaviors we should be training to bring more empathy to our practiceHow non-verbal information is perceivedHow we use verbal and non-verbal information to make judgements about each otherWhy we should discuss non-verbal behavior with our patients, and why it doesn’t always matter if we get it wrongHow we can get better at our non-verbal behaviorsWhy you should make a list of questions you can use to dig deeperSome of the communication challenges and opportunities that come with telemedicine If you enjoyed this episode and want to dive deeper into learning these skills with likeminded health professionals then you’ll want to consider joining the Art of Healthcare Team ...

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00:44:40

A problem solving approach to person centred care

December 19, 2021

A problem solving approach to person centred care

The concept of person-centred care is a complex one. To deliver true person-centred care there are a lot of components to be aware of and no definitive “How-to” manual. As healthcare providers we’re trained to solve problems. When it comes to person-centred care we typically focus on the wrong problems. We’re good at finding and addressing bio-medical and bio-mechanical problems. We’re even reasonable at identifying and addressing patient-centred problems. We haven’t been trained to look for problems at a person-centred level. We need to be able to identify these person-centred problems in order to help deliver person-centred care. This podcast will help you do that. It’s not the only way to improve your person-centred healthcare, it’s probably not the best way, but it is a way we can wrap our heads around so we can improve our ability to help people. ...

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00:28:18

Sleep, Treat, Perform, Repeat - Performance Healthcare

December 12, 2021

Sleep, Treat, Perform, Repeat - Performance Healthcare

Delivering healthcare happens in a fast paced, often high stress and high stakes environment. The pressure is on us as providers to perform day in and day out to deliver high performance healthcare. Just like athletic performance doesn’t just come down to how well the person catches, throws, or passes. Healthcare performance isn’t just the technical skills that we’ve learned, it goes so far beyond that. It’s the way that we prepare and show up to deliver our care. I’m joined by David Clancy, a father and husband, and also physiotherapist to multiple high performance athletes and host of the fantastic “Sleep, Eat, Perform, Repeat” podcast, to talk through the traits we should be looking to develop to be high performers in the healthcare world. We talk through The three traits high performers shareHow to develop these traitsTrainable practices for developing curiosity, presence, and a learning mindsetWhere ego serves us and where it impedes usHow we can range out from our profession ...

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00:46:48

Making sense of the rules of health

December 07, 2021

Making sense of the rules of health

How do people make sense of their health? And how does that inform their health behaviours? Two questions that this week’s guest Ben Darlow has been pondering for quite some time. How do we as health professionals help people make sense of their health, all the health information that is out there, and hopefully nudge them towards healthier behaviours in the long run. Today we talk through The spectrum of beliefsWhen rules around healthcare are helpful, and when (most of the time) they’re notGoing from population based health information to applying it at an individual levelExploring health beliefs – our patient’s and our ownSome of the beliefs that get in the way of recoveryEquipping someone to make their own @[email protected] about health“Some of it’ll be in your body. Some of it will be in your head. Some of it will be in your world. Some of it will be in your past. Some, it will be a future”Creating a safe container for sharing healthcare informationCo-creating frameworks for patients to experience their recovery throughHow a biomedical orientation and fear avoidance go hand in hand How we can go about challenging our own biasesWhy it’s vital we adopt a scientific mindset towards our practiceHow we can get better at dealing with uncertain healthcare situations ...

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00:41:34

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November 29, 2021

Putting the CARE in Healthcare

Who teaches us how to care? As health professionals we learn the “health” side of healthcare from textbooks, and lectures, and reviewed practice. BUT has anyone ever taught you the Care side? Or has it just been assumed that you have it, or worse, not considered at all? I’m joined by Ben Lynch of Clinic Mastery to talk about how we can practically work on the Care component of our practice. It’s not easy, but it pays dividends, for the people we serve, ourselves, and for the businesses we work in. Today we talk through The ACT of caringframeworks for caringHelping our patients feel safeEmpathy mappingLearning how to careUnderstanding how we want our patients to feel, then creating the conditions to achieve thatMapping out a journey of careHow healthcare leaders can develop their peopleWhy it’s important you care for your team as well as caring for your patients ...

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00:42:26